FAQ

Frequently asked questions.

I want to speak to someone about an urgent issue.
Please contact us using the details below or your normal contact at The Light. The Light Online | Client Help Desk T: +44 (0) 790 385 6329 E: help@t...
Thu, 12 Nov, 2020 at 7:17 PM
Recent changes to my website are not appearing or wrong?
You will need to clear your browser cache before recent changes will appear correctly on your website. To clear your browser cache follow the instructions b...
Thu, 12 Nov, 2020 at 7:17 PM
How do i log into Wordpress?
All wordpress login links follow the format: www.yourcompany.com/wp-admin You will then be prompted for a username and password to login securely. ...
Thu, 12 Nov, 2020 at 7:18 PM
Are there any traffic limits on my website hosting?
There are no bandwidth or traffic limits on your website hosting package. Our hosting platform will autoscale to any traffic demand. The Light Online | ...
Thu, 12 Nov, 2020 at 7:19 PM
Where are my FTP details?
Please email, phone, or raise a ticket and we will supply you with your websites FTP details. The Light Online | Client Help Desk T: +44 (0) 790 385 63...
Thu, 12 Nov, 2020 at 7:19 PM
Where can i see website traffic statistics?
We recommend you use Google Analytics to track all site traffic and statistics. Please contact us if Google Analytics isn't installed on your website. ...
Thu, 12 Nov, 2020 at 7:19 PM